Key Responsibilities: 

• Expected to devote Approx. 60% time as a Business Analyst and 40% in production support for workflow system.
• Manage production support for web application which includes resolving issues/SR within defined TAT 
• Expected to manage Internal stakeholder management for BAU 
• Consult with developer/user to evaluate business requirements, evaluate existing or proposed systems. 
• Get the UAT completed within defined UAT window. 
• Vendor management which includes processing of invoices within TAT. C. Job Specifications: 

Qualifications:

• MCA / B.Tech / B.C.A. or equivalent Experience
• 5 to 6 years’ total experience in Business Analysis
• At least 1-3 years of experience in Life Insurance as a Business Analyst.
• Must have managed production support.
• Life Insurance knowledge is mandatory.

Key Technical Skills and Core Behavioral Competencies 

• Strong problem solving, analytical skills. 
• Well versed in Life insurance knowledge. 
• Demonstrated business orientation, correctly analyze business situation and foresee implications of major decisions with in-depth understanding of regulatory issues backed by strong commercial and business acumen 
• Conceptual thinking - takes the right factors into account when developing solutions and demonstrate analytical thinking. 
• Drive for results – Passion for learning and development, focuses on continuous improvement regarding work processes and able to work hard to achieve set goals. 
• The candidate should possess the tact and ability to negotiate with and manage multiple Private & confidential Page 3 of 3 stakeholders including board members, shareholders and regulatory authorities 
• Strong interpersonal skills. Resourceful self-starter, proactive, results and execution_oriented team player Entrepreneurial spirit, pro-active attitude, be self-driven and detail oriented, possess excellent business judgment and excellent networking and relationship management skills
• Strong organizational skills with ability to manage multiple priorities. High energy levels, and works well under pressure to meet deadlines 
• Proven ability to lead and manage projects and deliver business results, in a rapidly changing and cross-functional matrix environment 
• Experience leading/managing and empowering others, and ability to work effectively in a culturally diverse international work group 
• Process orientation with continuous improvement methodology 
• Resourceful, pragmatic and realistic approach to analysis with limited data and time 
• A sincere, well-intentioned professional with strong ethical values

Location: Corporate Office – Healthcare, Gurgaon.

Experience: Minimum 2 Years

Reporting To: Team Leader – Client Operations.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Client Lead – Customer Operations will be responsible for managing end-to-end client interactions across referral, outbound, and inbound channels. The role focuses on ensuring an excellent customer experience, driving lead conversions, and maintaining strong client relationships to support Cryoviva India’s business objectives.

Key Areas of Responsibility:

1. Initiating sales with expecting parents over call.
2. Responsible for the complete outbound/Inbound/Referral sales cycle inclusive (Lead generation, client enrolment, client info documentation, & Payment Recovery).
3. Responsible for answering the queries of clients via calls. Provide speedy resolution by coordinating with other departments.
4. Responsible for handling a team consisting of verification, support, collection, coordination & CRM Tele calling team.
5. Supervising & ensuring that the company working, reporting & business related protocol is adhered to by your team members.
6. Maintaining the database of the customers on a regular basis.

Qualification, Experience & Skills:

• Graduate / Postgraduate in any discipline.
• Minimum 2 Years of experience in customer operations (inbound, outbound, or referral management).
• Excellent communication skill.
• Demonstrates initiative and ready to take challenges.
• The patience and skill to interact with customers in speech communication.
• The ability to handle rejection and stress in soliciting customers.

Department: Customer Support Services

Location: Corporate Office – Healthcare, Gurgaon.

Experience: Minimum 2 Years

Reporting To: Assistant Manager - CSM.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Client Lead – Customer Support (Blended Process) will be responsible for handling customer interactions across multiple channels including voice, email, and chat, while also acting as a key point of contact for assigned clients. The role combines customer support execution with client coordination, issue ownership, and service quality assurance.

Key Areas of Responsibility:

• Handle inbound and outbound customer interactions across voice, email, and chat as per defined SLAs.
• Achieve and maintain targeted Customer Satisfaction (CSAT) and service quality scores.
• Ensure first contact resolution (FCR) for maximum customer queries and issues.
• Manage and resolve client escalations within defined turnaround time (TAT).
• Maintain accuracy and completeness of customer data and case updates in CRM systems.
• Adhere strictly to SOPs, compliance guidelines, and quality standards.
• Meet individual productivity targets including call handling time, ticket closure, and response rate.

• Proactively identify recurring issues and share improvement suggestions with management.
• Coordinate effectively with internal teams to ensure timely resolution of customer and client issues.
• Support team performance through knowledge sharing, mentoring, and process guidance when required.

Qualification, Experience & Skills:

• Graduate in any discipline (preferred)
• Minimum 2 years of experience in customer support / client servicing role
• Prior experience in blended process (voice, email, chat) is mandatory
• Strong communication skills in English and regional language (if applicable)
• Good working knowledge of CRM tools and MS Excel
• Ability to handle escalations and manage multiple clients
• Customer-focused mindset with strong problem-solving skills
• Willingness to work in shifts (if applicable)

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Department: Lab Operations

Location: Corporate Office – Healthcare, Gurgaon.

Experience: 2-3 Years

Reporting To: Medical Director – Lab

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Lab Technologist – Quality will be responsible for supporting quality assurance and quality control activities, including environmental monitoring of laboratory and processing areas, to ensure compliance with regulatory, accreditation, and internal quality standards.

Key Areas of Responsibility:

Quality Assurance & Compliance

• Ensure compliance with SOPs, quality manuals, and regulatory guidelines.
• Monitor laboratory activities to ensure adherence to quality standards.

Environmental Monitoring

• Perform routine environmental monitoring of laboratory and controlled areas (air, surface, and personnel monitoring).
• Ensure monitoring is conducted as per approved schedules and SOPs.
• Record, trend, and review environmental monitoring data.
• Report excursions and deviations promptly and support investigations and CAPA.

Documentation & Records

• Prepare, review, and maintain quality documents including SOPs, logs, and records.
• Ensure documentation practices comply with GDP requirements.

Audits, CAPA & Change Control

• Support internal and external audits (NABL / GMP / ISO).Assist in deviation management, CAPA implementation, and change control activities.

Training & Quality Support

• Support quality-related training programs.
• Monitor compliance with training requirements and quality indicators.

Qualification, Experience & Skills:

• M.Sc. Biotechnology/ Microbiology.
• 2-3 years of experience in Quality function within lab / biotech / healthcare setup.
• Basic knowledge of laboratory techniques.
• Strong attention to detail, documentation accuracy, and compliance mindset.
• Ability to work in a fast-paced, zero-error laboratory environment.

Department: Sales

Location: As per assigned territory.

Experience: 0-3 Years

Reporting To: Area Sales Manager.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Relationship Executive will generate hospital-based leads by engaging doctors and counselling expectant parents on cord blood banking, diagnostics, and related services, while managing client presentations, enrollments, CRM reporting, and logistics coordination to drive business growth.

Key Areas of Responsibility:

• Meet doctors to promote the concept of cord blood banking and stem cell applications, and facilitate interaction with expectant parents.
• Promote diagnostics and other services introduced by the company from time to time and generate prescriptions.
• Visit hospitals, nursing homes, and relevant healthcare centers for lead generation, diagnostic business, and institutional tie-ups.
• Build strong relationships with hospital front-office staff, nursing staff, doctor attendants, and coordinators to enable client interaction and service promotion.
• Place drop boxes and flyer stands at strategic locations within hospitals and doctor chambers.

• Ensure regular refilling and upkeep of drop boxes and flyer stands with updated marketing material.
• Conduct counselling sessions at hospitals and doctor chambers to generate qualified leads.
• Update daily activities, lead generation, counselling, and follow-ups accurately in the CRM system.
• Call prospective clients for counselling and referrals, and conduct free presentations at their preferred location.
• Enroll clients, complete documentation, collect payments, coordinate delivery logistics, and share competitor/market information as required.

Qualification, Experience & Skills:

• Graduate in Pharmacy (B.Pharm / D.Pharm) or Life Sciences (preferred).
• Freshers are welcome; prior experience in healthcare / hospital marketing is an added advantage.
• Good communication and interpersonal skills.
• Comfortable working in hospital environments and field-based roles.
• Basic knowledge of MS Office and willingness to learn CRM systems.
• Presentable, customer-oriented, and relationship-focused approach.

Department: Information Technology

Location: Corporate Office – Healthcare, Gurgaon.

Experience: 3-5 Years

Reporting To: Finance Head (DGM) – Cryoviva, India.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

To manage and support all IT hardware, software, and network operations across Head Office and Sales teams, ensuring seamless functionality, cost-effective IT asset management, and timely resolution of all technical issues to support business operations.

Key Areas of Responsibility:

Hardware Management & Support

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and tabs for HO and field staff.
• Manage procurement and deployment of refurbished laptops, ensuring significant cost savings (approx. ₹7 lakh saved annually).
• Implement cost-saving initiatives for hardware repairs and consumables, including:
  • Printer cartridge refilling
  • New printer cartridge procurement savings
  • Printing cost optimization
  • Monthly hardware-related savings
• Handle dispatch of laptops and tablets to Sales team and ensure timely updates.
• Manage GSM gateway devices and SIM allocation.

Software Installation & Support

• Install and troubleshoot software including Windows OS, MS Office, Adobe Photoshop, and other business applications.
• Implement software cost-saving strategy resulting in:
  • Windows license savings
  • MS Office license savings
• Manage user access & IDs: Email ID creation/deletion, NAV ID creation/blocking, Neox ID creation, Salesforce ID creation/blocking

Domain user creation and management

• Support server, SAVER server, NAS, punching (biometric) machine configurations and troubleshooting.
• Provide software support to both HO and Sales team users.

Network Management

• Monitor and maintain all network-related systems including: NAS data storage, Intalk network, Hubris, Airtel Internet link, VI Internet link etc
• Troubleshoot network downtime issues and coordinate with service providers for quick restoration.
• Ensure stable connectivity for all users across locations.

IT Operations & Coordination

• Maintain IT asset inventory and update allocation records.
• Assist in vendor coordination for hardware procurement, repairs, and service escalations.
• Ensure data security, backup processes, and user-access control standards.
• Provide on-call remote support to Sales team across regions.

Department: Lab Operations

Location: Corporate Office – Healthcare, Gurgaon.

Experience: 4-7 Years

Reporting To: Medical Director - Lab

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

We are seeking a skilled and detail-oriented Lab Technician with hands-on experience in cell culture, tissue processing, and routine laboratory assays. The role involves supporting laboratory operations, maintaining aseptic conditions, and assisting in research and quality activities.

Key Areas of Responsibility:

• Perform tissue culture and preservation procedures as per standard protocols.
• Handle mammalian and Mesenchymal stem cell culture, including maintenance and expansion.
• Carry out media preparation, sterilization, and labeling as per SOPs.
• Execute cell harvest, cell counting, and cell viability analysis.
• Conduct ELISA and other routine biochemical assays.
• Perform protein assays following established laboratory procedures.
• Support microbiology work, including aseptic handling and contamination checks.

• Maintain accurate laboratory records, logs, and documentation.
• Ensure compliance with GLP, biosafety, and quality standards.
• Assist in calibration, maintenance, and cleanliness of laboratory equipment.

Qualification, Experience & Skills:

• Bachelor’s / Master’s degree in Biotechnology, Microbiology, or related field.
• Hands-on experience in cell culture techniques and laboratory assays.
• Good understanding of aseptic techniques and biosafety guidelines.
• Familiarity with ELISA, protein assays, and microbiology procedures.
• Strong attention to detail and documentation practices.

Department: Finance & Accounts

Location: Corporate Office – Healthcare, Gurgaon.

Experience: 3-4 years in Healthcare industry.

Reporting To: General Manager – Finance, Cryoviva India.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

Responsible for accounts payable, vendor pay-outs, expense accounting, and statutory compliance, including invoice processing, PO matching, timely payments, vendor reconciliations, ageing, monthly closures, MIS, and P&L/Balance Sheet schedules, along with TDS compliance and audit support.

Key Areas of Responsibility:

• Preparing doctor, hospital, franchisee and referral payouts, ensuring their payment on a monthly basis and their accounting for monthly closing and reporting as per policy.
• Review, verify, and process vendor invoices and expense reports for accuracy, completeness, and proper authorization.
• Accurately match invoices with purchase orders (POs) and receiving documentation to resolve discrepancies efficiently.
• Prepare and process electronic payments and cheques on a timely basis, ensuring adherence to payment terms and deadlines.
• Perform vendor statement reconciliations and general ledger reconciliations to ensure accuracy and resolve any outstanding balances or issues on a monthly basis
• Support as a primary point of contact for vendor inquiries regarding payment status, invoices, and discrepancies, maintaining a professional and helpful demeanour.
• Maintain organized and accurate financial records and documentation in accordance with company policies and audit requirements.
• Responsible for statutory compliance (including TDS computation, deposit and return filings)
• Prepare monthly vendor ageing & vendor trial balance after scrutiny of each balance on a monthly basis.
• Prepare monthly, quarterly, yearly profit & loss account and balance sheet schedules along with variance analysis for group reporting and statutory audit purposes.
• Accounting of expenses, vendor balances and provisions on a monthly basis
• Maintaining the required schedules for monthly MIS reporting, quarterly and yearly closing.

Qualification, Experience & Skills:

• Commerce Graduate with 3-4 years of post-qualification experience in Revenue accounting and Account receivables
• Strong knowledge of accounting principles and financial statements
• Advanced Excel skills and familiarity with ERP systems (Navision, Microsoft Business Central, Sales force.) preferred.
• Analytical, detail-oriented, and able to translate financial data into actionable insights.
• Excellent communication and team player, stakeholder management skills.
• Self-driven, with a strong sense of ownership and problem-solving mindset.

Department: Sales

Location: As per assigned territory.

Experience: 2-3 Years (In similar industry)

Reporting To: Area Sales Manager.

About Cryoviva India:

Cryoviva India, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell banking and one of the most trusted names in the industry. With cutting-edge technology, strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable and ethical stem cell preservation services. The company focuses on innovation, customer satisfaction, and excellence in healthcare delivery.

Role Summary:

The Senior Relationship Executive will generate hospital-based leads by engaging doctors and counselling expectant parents on cord blood banking, diagnostics, and related services, while managing client presentations, enrollments, CRM reporting, and logistics coordination to drive business growth.

Key Areas of Responsibility:

• Meet doctors to promote the concept of cord blood banking and stem cell applications, and facilitate interaction with expectant parents.
• Promote diagnostics and other services introduced by the company from time to time and generate prescriptions.
• Visit hospitals, nursing homes, and relevant healthcare centers for lead generation, diagnostic business, and institutional tie-ups.
• Build strong relationships with hospital front-office staff, nursing staff, doctor attendants, and coordinators to enable client interaction and service promotion.
• Place drop boxes and flyer stands at strategic locations within hospitals and doctor chambers.

• Ensure regular refilling and upkeep of drop boxes and flyer stands with updated marketing material.
• Conduct counselling sessions at hospitals and doctor chambers to generate qualified leads.
• Update daily activities, lead generation, counselling, and follow-ups accurately in the CRM system.
• Call prospective clients for counselling and referrals, and conduct free presentations at their preferred location.
• Enroll clients, complete documentation, collect payments, coordinate delivery logistics, and share competitor/market information as required.

Qualification, Experience & Skills:

• Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or Life Sciences (preferred).
• 2-3 Years; prior experience in healthcare / hospital marketing is an added advantage.
• Good communication and interpersonal skills.
• Comfortable working in hospital environments and field-based roles.
• Basic knowledge of MS Office and willingness to learn CRM systems.
• Presentable, customer-oriented, and relationship-focused approach.